Profile’s warranty policy often gets buried in our website. We wanted to bring it to the forefront for our Tech Tip #24. Here’s all you need to know! Thanks for the continued support.
PROFILE RACING RACE CRANK LIFETIME LIMITED WARRANTY
Profile Racing chromoly crankarms and chromoly spindles carry a Lifetime Limited Warranty (except for Anniversary Vintage Box Cranks) to the original purchaser that covers bending, cracking or breaking. Hammering, welding or any altering of the component(s) voids warranty. Cosmetic problems are excluded. Profile Racing requires proof (or documentation) in the form of a purchase receipt or copy of the registration stub with any warranty claim.This policy is for like-exchange and does not include upgrades or color changes.
If you feel you have a warranty claim within the US, please contact Shane in our Warranty Department at 727.391.7370 for information and shipping instructions regarding your warranty claim. He can be reached Monday through Friday (except holidays), 8 AM to 4 PM (Eastern) at 727.391.7370. Email Warranty Support
And our International service centers are as follows:
For the UK: [email protected]
For Germany/Austria: [email protected]
For Australia: [email protected]
For France:[email protected]
PROFILE RACING 30 DAY MANUFACTURER’S DEFECTS WARRANTY
Profile Racing warrants its bicycle products to be free from defects in materials or workmanship for a period of 30 days from the original date of purchase. Any Profile Racing product that is found by Profile Racing to be defective in materials or workmanship will be repaired or replaced at the sole discretion of Profile Racing providing it is returned to our factory freight prepaid.
This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear (including surface rust), crash or impact, failure to perform routine maintenance as instructed, or use other than that for which the product was intended.
If a defect is found, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the Profile Racing product. Profile Racing shall not be held liable for any indirect, special, or consequential damages.
This written express warranty is in lieu of all other warranties, implied or expressed, and does not cover any representation or warranty made by dealers beyond the provisions of this warranty. This warranty gives you specific legal rights, and you may also have other rights which vary state to state.
PROFILE RACING CRASH REPLACEMENT PROGRAM
If you race or ride your bike hard enough, no matter what type of bike you ride, you’re eventually going to break something. If it turns out that it’s a Profile Racing component that broke, we offer low cost crash replacement pricing on hubshells and stems. Contact Shane at 727.391.7370 for details and pricing.
PROFILE TITANIUM PARTS
There is no warranty on Profile Racing Titanium Parts. Having said that, Profile Titanium BB spindles and 14mm Ti axles are extremely strong, and while it’s not impossible to break them, you certainly need to try pretty hard to do so