Thanks for shopping at Profile Racing.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30-calendar days to return an item from the date you received it.
To be eligible for a return, your item must be uninstalled, unused and in the same condition that you received it. Refunds will only be issued in the original amount of the item price (not including shipping), minus a 10% restocking fee. In the case of items with shipping included/free shipping, the original shipping fees will be deducted from the item price refund. Returns must have prior approval so please call for return authorization.
When authorized please package the item back in its original packing to keep the item from being damaged in shipping. Please include a copy of the invoice with a short note explaining why you’re returning the item for a refund. Also include a daytime phone number where you can be contacted.
If you would like to exchange an item then you will need to follow the above Return instructions. If your item is damaged due to poor repackaging we will not be able to complete the exchange.
Include a copy of your invoice/packing slip and short note regarding what item you would like to exchange for. Include a daytime phone number that you can be reached.
We will contact you once we receive the returned item regarding the shipping cost back to you.
Once we receive your item we will notify you that we have received your returned item. Then we will inspect it. If it is in the same condition as was shipped to you then we will notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a few days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item (unless it is a warranty return). Shipping costs on the original purchase is nonrefundable.
If you receive a refund for your purchase the cost of the original shipping cost will be deducted from your refund.
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