Thank you for shopping at ProfileRacing.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30-days of the delivery date of the product.
To be eligible for a return, exchange and/or refund, please make sure that:
Products that do not meet these criteria will not be considered for return.
What about Restocking Fees?
Profile Racing does NOT charge restocking fees for returns of defective products. If you have received the wrong product or some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within our return policy period (30-days from delivery date).
You may receive a partial refund to the original form of payment for Non-defective items that are returned within Profile’s return policy period – 90% of the item’s purchase price
Returns received in any of the following conditions may be rejected or may receive a partial refund.
In the above cases you may receive up to 50% of the item’s purchase price if returned within Profile’s return policy period. Rejected items will be returned at customer’s expense.
Please contact us before you send the product:
Send the product with its original packing and (copy) of the invoice to:
Profile Racing, Inc. Online Return
4803 95th Street North
St. Petersburg, FL 33708 USA
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Profile Racing.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
ALL custom made products, which include but are not limited to:
wheels and wheelsets, hubs and cranks are Non-Refundable and Non-Returnable after order has been placed.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By visiting this page on our website: https://www.profileracing.com/support/terms-and-policies/
Most returns and exchanges are processed within 7 to 10 business days. However, this is just an estimate and it can be longer.
We are taking precautions to protect our employees and follow CDC and state guidelines. In the meantime, our machine shop is still running, we're here to assist you and we'll be shipping product to help support bike shops during this difficult time.